Review policy

Last updated 27 August 2026. Reviews are not open yet. This page is the policy they will launch under, published early so nobody has to guess.

A review section is only worth reading if the awkward reviews survive. Everything below exists to make sure they do, while keeping out the two things that ruin these pages: invented praise and anonymous grudges.

Who can write a review

Anybody with direct, first-hand experience of working with the implementer or coach they are reviewing. That is one of three relationships, and you tell us which one when you write:

• Client. Your company hired them, whether that was one session or three years.
• Employee or team member. You sat in the room as part of a leadership team that was being taken through the work, even if somebody else signed the contract.
• Peer. You are another implementer, coach or adviser who has worked alongside them on the same client.

The relationship is shown on the review, because a peer's opinion and a client's opinion are not the same thing and readers deserve to see which one they are reading.

You cannot review yourself, your own firm, a competitor you have never worked with, or a company you were paid to write about. Reviews written by the implementer, their staff, their family or an agency acting for them are removed and the listing is flagged.

Verified email and verified client

There are two levels of verification and they mean different things.

• Verified email means we sent a link to the address you gave us and you clicked it. It proves the address is real and reachable. It proves nothing about the engagement.
• Verified client means we have seen something that ties you to the work: an invoice, a contract page, a session agenda with your company on it, or written confirmation from the implementer that you were a client. We look at it, record that we looked, and do not publish the document.

Every published review carries one badge or the other, so a reader can weigh them differently. We never sell a verification badge and an implementer cannot buy one for a review that has not earned it.

What we publish and what we hold back

We read every review before it appears. We are looking for a small number of specific problems, not for whether the review is flattering.

• Personal abuse, slurs, or comments about somebody's race, religion, health, sexuality or family.
• Allegations of criminal conduct, fraud or serious misconduct. These are not published as a review. Send them to us directly and we will look into it.
• Private information: home addresses, phone numbers, fees that were confidential, the names of junior staff who are not the subject of the review.
• Content that is clearly not about the engagement, such as a complaint about the system itself rather than the person who taught it.
• Duplicate submissions, and reviews that arrive in a cluster with the same phrasing.

Strong criticism stays. A one-star review saying the sessions were badly run, the follow-up was thin, and the fee was not worth it will be published as written, provided it is honest and it is yours.

We may lightly edit for spelling and length. We do not edit the substance of an opinion, and if we shorten a review we say so on it.

Right of reply

When a review of an implementer goes live, we tell them. They can post one public reply underneath it, shown as the implementer's response and clearly attributed. That is the balance: the reviewer gets the first word, the implementer gets to answer, and readers see both.

An implementer cannot have a review taken down because they disagree with it, and they cannot see the reviewer's contact details. If they tell us a factual claim in the review is wrong, we go back to the reviewer with it. If the reviewer stands behind it, it stays and the reply gives the other side.

Nobody can pay to hide a review

This is the rule the whole page hangs on. No listing tier, sponsorship, partner agreement or advertising spend buys the removal, burial or reordering of a negative review. A Sponsored listing gets a labelled box; it does not get a cleaner review page. If somebody offers us money to make a review go away, the answer is no, and we will say publicly that it was asked.

Corrections, takedowns and legal complaints

Email [email protected] with the page, the exact wording, and what is wrong with it.

If you are alleging that a review is defamatory, tell us which statements are false and why, and give us a way to contact you. We will look at it promptly, we may hide the review while we do, and we will either restore it, edit it with the reviewer's agreement, or remove it. We do not simply delete everything somebody complains about, and we do not ignore a serious complaint either.

Reviewers can withdraw their own review at any time by writing to the same address.

What we keep

We keep the review text, the relationship you declared, the verification we did, and the email address you verified. The email address is used to reach you about the review and is never published or given to the implementer. Any document you send to prove a client relationship is deleted once we have recorded that we checked it. Withdrawn or removed reviews are deleted from the site, and we keep a short internal note of the removal so the same fake review cannot be quietly reposted.