LMA

EOS writes LMA into the seats above the front line on the Accountability Chart™, so it is an accountability like any other rather than a personality trait. It comes up in the quarterly conversation and whenever a team finds a department where nothing moves. The usual finding is that the leadership half is fine and the management half has never happened.

Companies promote their best technicians and then wonder why the department is chaotic. Naming the three parts gives the person something specific to be bad at, which is easier to work on than being told to step up. It also gives their manager a way to check the obvious things before concluding that the person is wrong for the job.

Worked example: A manufacturer's production supervisor had been blamed for missed dates for a year. Walking through the three parts took twenty minutes. He had never held a scheduled one-to-one, had no weekly number for his line, and had never been told he was allowed to write anybody up. Two of those three were fixed inside the month.

Sources: How to Be a Great Boss, Gino Wickman and Rene Boer; Traction, Gino Wickman, chapter on People