Issues List

The weekly list is built during the Level 10 Meeting™ out of missed numbers, off-track Rocks, undone to-dos and whatever anybody adds. The team ranks the top three by importance, not by who spoke loudest, then solves them one at a time with IDS®. Whatever is left stays on the list for the following week.

Every company has a mental list of the same eight problems, mentioned in corridors and never closed. Writing them down does two things: it stops the same complaint being made three times, and it makes visible that the team is closing four a week rather than none. The ranking is what turns a list into progress.

Worked example: A print business kept its list on a shared board. In one quarter it held forty-one entries and closed thirty-four of them. The seven that survived were all versions of the same thing, which was that the estimating software could not price the new machine. That became a Rock, and the list stopped repeating itself.

Sources: Traction, Gino Wickman, chapter on Issues; eosworldwide.com/eos-tools