Weekly Number

Weekly numbers are read near the start of the Level 10 Meeting™, one row at a time, in about five minutes. The owner says the figure and whether it hit the goal. A miss goes straight onto the Issues List without discussion, and that single discipline is what keeps a ninety-minute meeting from becoming an hour of reporting.

Most management meetings spend their time explaining numbers rather than acting on them, and the explanation is usually the same one as last month. Separating the reading from the solving means a team hears all fifteen numbers in five minutes and then chooses which two are worth the hour it has left.

Worked example: At a plumbing contractor the dispatcher reads first-time fix rate every Wednesday. For six weeks it sat above goal and nobody said a word about it. In week seven it missed, the owner said off track, and it went on the list. The cause turned out to be a van that had been short of parts since a stock system change.

Sources: Traction, Gino Wickman, chapter on Data; eosworldwide.com/eos-tools